We built this for Rifco
This isn't a slide deck. It's a working AI agent that triages your inbound traffic, routes to the right team, and resolves the routine asks on both sides of your business. Customers calling about their loan. Dealers calling about a payout or an application. Eight thousand calls a month, two distinct workflows, one AI. Try it.
Or call the AI agent
(571) 739-8604Try the Chat Agent
Two distinct customer types. One AI. The agent triages whether you're a customer or a dealer, then routes you to the right workflow.
In production, the widget's appearance is fully customizable to match Rifco.net.
Try the Voice Agent
Same AI, same routing logic, over the phone. Call as a customer asking about your loan, or as a dealer asking for a payout. See the triage in real time.
(571) 739-8604US demo number • Available 24/7
In production, voice connects to your existing Canadian numbers with custom routing.
What Lorikeet Can Deliver for Rifco
Built around how Rifco actually operates: two caller types, three priorities (triage, route, resolve), and the real systems behind your loan servicing and originations teams.
Triage Before Anything Else
The agent's first move is figuring out whether you're a customer about your own loan or a dealer about a deal in pipeline. Same way your team handles it today, but instantly.
Phone, Email, Chat: One AI
Eight thousand inbound calls a month, plus all the email. Same brain across every channel. Customers don't notice the seam.
Non-Prime Compliance Built In
Hardship cases go to a specialist, never resolved by AI. No rate quotes without an application. No credit advice. Quebec exclusion handled gracefully.
24/7 Coverage
Dealers calling at 5 PM on a Friday with a trade-in payout question. Customers checking their next payment on a Sunday. Always on, always consistent.
Wired to Your Real Systems
In production, the agent reads from XRS, executes changes in Lease Complete, and pulls dealer status from Defy LOS. This demo shows the experience with mock data; yours runs on your live systems.
Live by Fall, Not Spring
This demo was built in hours from your public site and one intro call. Production launch typically lands in 6-8 weeks once integrations to XRS, Lease Complete, and Defy are in place.
How we built this for you
This demo? Built from scratch for Rifco. Real logic for the actual scenarios you described.
Mapped Your Two Caller Types
Customers asking about balance, payments, payouts, and hardship. Dealers asking about trade-in payouts and application status. Two distinct flows under one router.
Encoded Your Knowledge
Payment methods, payout process, hardship policy, dealer workflows, Quebec exclusion, contact options. All instantly searchable when a caller asks something off-script.
Set the Safety Rails
Hardship routes to humans. No rate promises. Financial distress detection. Adversarial input handling. Every response stays compliant and on-brand.
Went Live
Chat and voice are working right now. Production swap in the connections to XRS, Lease Complete, and Defy and you're ready to take real traffic.
Ready to Add the World's Best CX AI?
Triaging your eight thousand monthly inbound calls. Routing customers and dealers to the right team. Resolving the routine asks so your humans handle what actually needs a human. This sandbox is just the start.
Finish Setting Up Your Sandbox